At present, the role of logistics for the company is crucial, the excellence and sustainability of the company is largely determined by how the company manages logistics effectively. Logistics is the art and science that regulates and controls the flow of goods, energy, information and other resources, such as products, services, and people, from sources of production to markets to optimize the use of capital.
The following are activities that are included in logistics activities.
The handling of return goods in the form of salvage and scrap disposal is part of a process that is closely related to reverse logistics. It is considered as a logistical component that requires more attention.
Returned items can be due to product damage, expiration, shipping errors, trade-ins, and other reasons. Reverse logistics costs tend to be higher than forward logistics costs.
Customer service is a process that takes place between …